If you've forgotten your administrator password for PlayIt Live, you can reset it using the PlayIt Software website, provided you have access to the PlayIt Software account that licensed the software.

Steps to reset your administrator password:

1. Visit the reset page - Go to https://www.playitsoftware.com/Account/Dashboard/ResetAdminPassword

2. Log in to your PlayIt Software account - Use the same account that has licensed the software

3. Verify the Client ID - Check that the Client ID shown on the website matches the one in PlayIt Live

4. Generate Reset Code Part 1 - The website will provide you with Reset Code Part 1

5. Enter Part 1 in PlayIt Live - Input Reset Code Part 1 into the reset window in PlayIt Live

6. Get Reset Code Part 2 - The website will generate Reset Code Part 2 for you

7. Complete the reset - Enter Reset Code Part 2 into PlayIt Live and click Reset

8. Set new password - You'll be prompted to change your password to something new

Important requirements:

• You must have access to the PlayIt Software account that purchased/licensed the software
• The Client ID in PlayIt Live must match the one shown on the website
• This method only works for administrator accounts

Prevention tip:

Since passwords are cryptographically hashed and cannot be retrieved (only reset), it's important to keep track of your administrator credentials. Consider writing down your password in a secure location or using a password manager to avoid future lockouts.

If you can't access the licensing account:

If you don't have access to the PlayIt Software account that licensed the software, you'll need to contact PlayIt Software support for assistance, as the automated reset system requires access to the original licensing account.