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Our most frequently asked questions

Can I broadcast live from outside locations with PlayIt Live?
Yes, PlayIt Live includes Remote Studio functionality as part of the Premium Module Bundle that allows you to broadcast live from any location using just a laptop and web browser. Remote Studio lets you connect to your main PlayIt Live installation remotely, giving you full control over the playout system whilst broadcasting from outside locations. You can monitor studio audio in real-time, introduce your microphone into the broadcast mix, control players, manage the playout log, and perform all the same functions as if you were physically in the studio. The feature works through any Chrome-based web browser and requires a stable internet connection.
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How do I set up different music rotations for breakfast, daytime, and evening shows?
You can set up different music rotations for breakfast, daytime, and evening shows using Clocks and Track Groups combined with the Clock Schedule feature. This allows you to create tailored programming for each daypart with specific music content and scheduling behaviours. Start by creating different Track Groups for each show period at Manage > Track Groups. For example, create groups like "Breakfast Hits", "Daytime Favourites", and "Evening Classics", then populate them with appropriate music for each time period. You might include more energetic, upbeat tracks for breakfast and more relaxed content for evening shows. Next, create separate Clocks for each daypart at Manage > Clocks. Build your breakfast clock with breakfast track groups and morning-specific jingles, your daytime clock with different track groups and content, and your evening clock with appropriate evening programming elements. Each clock serves as an hour-long template that defines how that hour should sound. Finally, schedule these clocks using Manage > Schedule Clocks. Assign your breakfast clock to morning hours (for example, 6 AM to 10 AM), your daytime clock to midday hours (10 AM to 6 PM), and your evening clock to evening hours (6 PM onwards). The clock schedule will automatically use the appropriate clock template for each hour, ensuring your breakfast show has different music rotation than your evening programming. For advanced control, you can also use Daypart Separation Playout Policies (requires Advanced Scheduling module) to prevent the same tracks from repeating within specific dayparts like "Breakfast" or "Drive" for a set number of days, ensuring regular listeners don't hear the same songs during their usual listening times.
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How do I make the scheduler treat collaborative tracks separately from solo artists?
You can use Multiple Artist Splits to separate collaborative tracks from solo artists, allowing the scheduler to treat each artist individually when applying playout policies. To set this up, go to Manage > Multiple Artist Splits in PlayIt Manager or PlayIt Live. Click Add New Multiple Artist Split and enter the split text that commonly appears in your collaborative tracks, such as " feat. ", " ft. ", " featuring ", " with ", " & ", or " and ". Remember to include spaces around the text if you're splitting by words - for example, use " with " rather than "with" to avoid unintended matches in artist names like "Bill Withers". Once configured, tracks like "Take That feat. Lulu" will be treated as separate artists (Take That and Lulu) by the scheduler. This means if you have an artist separation playout policy set to 2 hours, playing "Take That feat. Lulu" will prevent both Take That solo tracks and Lulu solo tracks from playing within that timeframe. You can verify your split text is working correctly by checking the Matched Artists table when editing your multiple artist split - this shows all the artists that will be separated using your chosen text.
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Can I trial the modules before purchasing?
Yes, each module can be evaluated before purchasing. The Remote Management and Advanced Scheduling modules can be trialled for 14 days. The Voice Tracking module is functional but will be overlaid with an audio watermark to prevent it being used for broadcast before purchase.
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Are there any educational or non-profit discounts available?
Yes, we offer special pricing for educational institutions, registered non-profit organisations and charities. The discount is typically 20% on annual subscriptions and lifetime licences. Please contact us with proof of your status to discuss your requirements.
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Can I install PlayIt Live Premium Module Bundle on multiple computers with a single subscription?
Yes, your Premium Modules Bundle subscription allows you to install PlayIt Live on multiple computers for the same radio station. This includes a standby server for disaster recovery purposes and an additional installation for outside broadcasts or remote operations. However, these installations must be used for the same station, and if you need multiple installations running simultaneously for different stations or purposes, you would need separate licences. A station means a unique broadcast output - for example, a networked station with opt-outs or regional variations is considered a second station and would require a separate licence.
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Can I run two PlayIt Live stations on the same computer?
Yes, you can run multiple PlayIt Live stations on a single computer if your system has sufficient resources. With a CPU benchmark score of around double the recommended 8000 (as compared on cpubenchmark.net), you'll have adequate processing power for two instances. For memory, add approximately 2GB of RAM for each additional instance beyond the recommended 8GB (so aim for at least 10GB for two stations). Remember that if you're running separate radio stations (rather than a main and backup for the same station), you'll need separate Premium Module Bundle licences for each station to ensure proper licensing compliance. For instructions on setting up multiple instances visit: https://support.playitsoftware.com/support/solutions/articles/5000859614-running-multiple-instances-of-playit-live-on-the-same-computer
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Can multiple computers access the same PlayIt Live data over a network?
Yes, multiple computers running PlayIt Live can access the same data over a network. This can be accomplished using the built-in remote management server in PlayIt Live or our dedicated PlayIt Manager software. This setup allows you to manage your library, scheduling, and playout across multiple computers for the same station. However, please note that multiple separate radio stations cannot share the same data, as each station requires its own dedicated data set.
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Do I need the Remote Management module in addition to Voice Tracking for remote voice tracking?
No, you do not need the Remote Management module for remote voice tracking functionality. For remote voice tracking, you only need the Voice Tracking module. The Voice Tracking module provides everything required for remote voice tracking, including the ability for remote presenters to connect via a web browser, record voice tracks between songs, edit segues, and add tracks to the playout log during their assigned time slots. What the Voice Tracking module includes for remote voice tracking: Built-in remote connections capability through PlayIt Live Web browser-based voice tracking interface for remote users Automatic generation of remote URLs (typically ending in .playitradio.com) User management for remote voice tracking access Upload and processing of remote voice tracks to your audio store What Remote Management provides instead: The Remote Management module is a separate feature that includes Remote Studio functionality, which allows presenters to broadcast live from remote locations with real-time audio monitoring and direct control of the playout system. This is different from voice tracking, which involves pre-recording segments between songs. Important licensing note: While remote presenters don't need any modules on their end (they just use a web browser), your main PlayIt Live installation requires the Voice Tracking module to broadcast the received voice tracks without an audio watermark. Without this module, voice tracks will have an audio overlay stating that the module needs to be purchased, making them unsuitable for broadcast. If you need both remote voice tracking and Remote Studio capabilities, consider the Premium Module Bundle which includes all modules and offers better value than purchasing individual modules.
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Do I need the Voice Tracking module for remote voice tracking?
Yes, the Voice Tracking module is required in PlayIt Live for remote voice tracking functionality. While remote presenters can use PlayIt VoiceTrack to record and send their voice tracks during remote voice tracking sessions, your station's PlayIt Live installation needs the paid Voice Tracking module to broadcast these voice tracks without an audio watermark/notice. Without this module, voice tracks will have an audio overlay stating that the module needs to be purchased, which would be unsuitable for broadcast.
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