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Top Questions

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Our most frequently asked questions

What is the Recordings Folder setting and how do I change the location where my voice tracks are saved?
The Recordings Folder setting determines where PlayIt Live stores your locally recorded voice tracks on disk. You can find this setting by going to File > Settings > Voice Tracking tab in PlayIt Live. The Recordings Folder shows the current location where voice track recordings are saved. To change this location, click the Browse button next to the Recordings Folder field. This will open a folder browser where you can select a new location on your computer or network where you want to store your voice track recordings. When selecting a new recordings folder location, it's important to ensure there is sufficient disk space to store your recordings. Voice track files can accumulate over time, especially if you're using higher quality recording formats, so choose a location with plenty of available storage space. The folder you select should also be easily accessible to PlayIt Live and have appropriate write permissions. You can move your recordings folder to a different drive if your main drive is running low on space, or to a network location if you need to share recordings across multiple systems. Important note: The recordings folder is only used for locally recorded voice tracks. Remote voice tracks received from remote presenters are automatically stored in the audio store folder (default location: C:\ProgramData\PlayIt Live\AudioStore), not in the recordings folder location you specify here. After changing the location and clicking OK to save your settings, all new locally recorded voice tracks will be saved to the new folder location.
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What are the different cue point types (Intro, Hook Start, Hook End, etc.) and when should I use them?
PlayIt Live uses several cue point types to define important positions within tracks for better automation and timing control. Here's what each one does and when to use them: Cue In The position where the track should start playing. This eliminates any silence or unwanted audio at the beginning of the file. Use this to ensure tracks start cleanly without dead air or unwanted intro material. Intro The position where vocals begin on the track. This is displayed as a countdown timer on the players, helping presenters know when to stop speaking before vocals start. Essential for music tracks where you want to talk over the instrumental intro. Hook Start and Hook End Define the catchiest part of a song used in hook sequences. Hook sequences play short clips of multiple tracks back-to-back to promote upcoming music. Set these points around the most recognisable part of the song, typically the chorus. Early Out Indicates the track is almost finished and has two different uses: For songs: Tells PlayIt Live it can place a sweeper after this point for smoother transitions For sweepers: Indicates when the next track can start, allowing the sweeper to play over the intro of the following song Cue Out The position where the track is considered finished. In Live-Assist mode, players will begin fading out and start the next track when this point is reached. The remaining time countdown is based on this point. Setting cue points: Use the Set button while listening to position cue points precisely, or click Analyse to automatically detect Cue In and Cue Out based on silence analysis. You can fine-tune points using keyboard arrows (0.01s increments) or Shift+arrows (0.1s increments). Visual representation: All cue points are colour-coded on the waveform display, making it easy to see their positions at a glance during track editing.
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Can I broadcast live from outside locations with PlayIt Live?
Yes, PlayIt Live includes Remote Studio functionality as part of the Premium Module Bundle that allows you to broadcast live from any location using just a laptop and web browser. Remote Studio lets you connect to your main PlayIt Live installation remotely, giving you full control over the playout system whilst broadcasting from outside locations. You can monitor studio audio in real-time, introduce your microphone into the broadcast mix, control players, manage the playout log, and perform all the same functions as if you were physically in the studio. The feature works through any Chrome-based web browser and requires a stable internet connection.
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How do I set up different music rotations for breakfast, daytime, and evening shows?
You can set up different music rotations for breakfast, daytime, and evening shows using Clocks and Track Groups combined with the Clock Schedule feature. This allows you to create tailored programming for each daypart with specific music content and scheduling behaviours. Start by creating different Track Groups for each show period at Manage > Track Groups. For example, create groups like "Breakfast Hits", "Daytime Favourites", and "Evening Classics", then populate them with appropriate music for each time period. You might include more energetic, upbeat tracks for breakfast and more relaxed content for evening shows. Next, create separate Clocks for each daypart at Manage > Clocks. Build your breakfast clock with breakfast track groups and morning-specific jingles, your daytime clock with different track groups and content, and your evening clock with appropriate evening programming elements. Each clock serves as an hour-long template that defines how that hour should sound. Finally, schedule these clocks using Manage > Schedule Clocks. Assign your breakfast clock to morning hours (for example, 6 AM to 10 AM), your daytime clock to midday hours (10 AM to 6 PM), and your evening clock to evening hours (6 PM onwards). The clock schedule will automatically use the appropriate clock template for each hour, ensuring your breakfast show has different music rotation than your evening programming. For advanced control, you can also use Daypart Separation Playout Policies (requires Advanced Scheduling module) to prevent the same tracks from repeating within specific dayparts like "Breakfast" or "Drive" for a set number of days, ensuring regular listeners don't hear the same songs during their usual listening times.
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How can I record shows with specific start and end times using PlayIt Recorder?
To record shows at specific times, you need to create a programme and then schedule it in PlayIt Recorder. First, go to Programming > Programmes and click Add New to create a programme with a name for your recording. Click OK to save it. Next, go to Programming > Schedule to set up when the recording should take place. You can either click an empty slot in the schedule grid or click Add New. Choose your programme from the list and then set the exact start and finish times in the Edit Schedule Item window. If you want the recording to repeat regularly, tick the Repeat checkbox. You can choose to repeat daily, weekly, monthly or yearly. For example, for a daily drive-time show from 4pm to 7pm Monday to Friday, select Repeats Weekly, every 1 week, and tick Monday through Friday. You can also set when the repeating should stop using Repeat until. For recordings that need to split into one-hour blocks throughout the day, select Repeats Daily, every 1 day, at All hours. Once you've scheduled your programmes, go to Recordings > Start Scheduler to activate the scheduler. Recordings will now start and stop automatically at the times you've specified. You can also add bleed time in File > Settings to extend recordings by a few minutes at the start and end, ensuring there are no gaps between consecutive recordings.
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How do I make the scheduler treat collaborative tracks separately from solo artists?
You can use Multiple Artist Splits to separate collaborative tracks from solo artists, allowing the scheduler to treat each artist individually when applying playout policies. To set this up, go to Manage > Multiple Artist Splits in PlayIt Manager or PlayIt Live. Click Add New Multiple Artist Split and enter the split text that commonly appears in your collaborative tracks, such as " feat. ", " ft. ", " featuring ", " with ", " & ", or " and ". Remember to include spaces around the text if you're splitting by words - for example, use " with " rather than "with" to avoid unintended matches in artist names like "Bill Withers". Once configured, tracks like "Take That feat. Lulu" will be treated as separate artists (Take That and Lulu) by the scheduler. This means if you have an artist separation playout policy set to 2 hours, playing "Take That feat. Lulu" will prevent both Take That solo tracks and Lulu solo tracks from playing within that timeframe. You can verify your split text is working correctly by checking the Matched Artists table when editing your multiple artist split - this shows all the artists that will be separated using your chosen text.
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What is the Voice Tracking module and why do I need it to use voice tracking features?
The Voice Tracking module is a premium add-on for PlayIt Live that enables professional voice tracking functionality for radio broadcasting. It's one of three premium modules available alongside Remote Management and Advanced Scheduling. What is voice tracking: Voice tracking is an industry-standard technique that creates the illusion of a live announcer in the studio when all the audio has actually been pre-recorded and played out automatically. This allows you to record a three-hour show in less than half an hour by recording voice segments between songs. Key features of the Voice Tracking module: Local voice tracking - Record voice tracks directly in PlayIt Live using the segue editor Remote voice tracking - Allows presenters to record voice tracks from remote locations using a web browser Unlimited concurrent users (with Premium Module Bundle) - Multiple presenters can voice track simultaneously Professional audio quality - Voice tracks integrate smoothly with your music scheduling Why you need the module: Without the Voice Tracking module, you can still evaluate all voice tracking functionality, but your voice tracks will be preceded by an audio watermark (audio notice) requesting that you purchase the module. This makes voice tracks unsuitable for broadcast purposes. What you can do without the module: Record voice tracks using your microphone Adjust timing and segues between tracks Use the segue editor and all voice tracking tools Test remote voice tracking functionality The limitation: Every voice track includes an audio watermark/notice The notice plays before your recorded voice track This prevents professional broadcast use without purchase Purchasing options: You can purchase the Voice Tracking module individually or as part of the Premium Module Bundle (which includes all modules and offers better value). The module is priced per concurrent user, meaning you only pay for the number of people who will be voice tracking at the same time. Important note: The watermark is only overlaid during playback and not permanently recorded into your voice track files, so existing recordings will play without the watermark once you purchase the module.
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Why isn't my priority stream going live even though it's connected?
A priority stream that appears connected but isn't going live is typically caused by one of several common issues. The most frequent cause is that the audio level is falling below the silence threshold setting, which means PlayIt Live considers the stream inactive even though it's technically connected. First, check that your priority stream is set to Open rather than Pre-Open or Closed in the Edit Priority Stream window. Only streams in the Open state can go live. If the stream is in Pre-Open, it will connect and buffer but won't take over the main playout. Next, verify the silence detection settings in your PlayIt Live settings under Priority Streams. If your incoming audio level is too quiet or contains periods of silence, the stream will be considered inactive. You may need to increase your audio levels at the source or adjust the silence threshold and timing settings to better match your content.
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Can I trial the modules before purchasing?
Yes, each module can be evaluated before purchasing. The Remote Management and Advanced Scheduling modules can be trialled for 14 days. The Voice Tracking module is functional but will be overlaid with an audio watermark to prevent it being used for broadcast before purchase.
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Can I install PlayIt Live Premium Module Bundle on multiple computers with a single subscription?
Yes, your Premium Modules Bundle subscription allows you to install PlayIt Live on multiple computers for the same radio station. This includes a standby server for disaster recovery purposes and an additional installation for outside broadcasts or remote operations. However, these installations must be used for the same station, and if you need multiple installations running simultaneously for different stations or purposes, you would need separate licences. A station means a unique broadcast output - for example, a networked station with opt-outs or regional variations is considered a second station and would require a separate licence.
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