Top Questions

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Our most frequently asked questions

PlayIt Live

Why isn't my priority stream going live even though it's connected?

A priority stream that appears connected but isn't going live is typically caused by one of several common issues. The most frequent cause is that the ...

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PlayIt Live

What is the Voice Tracking module and why do I need it to use voice tracking features?

The Voice Tracking module is a premium add-on for PlayIt Live that enables professional voice tracking functionality for radio broadcasting. It's one ...

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PlayIt Live

How to Troubleshoot Common Audio Issues in PlayIt Live

No Sound from Players If tracks appear to be playing but you hear no audio, check your audio device assignments. Go to File > Settings > Live-Assist a ...

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PlayIt VoiceTrack

How do I fix my microphone recording on only one channel?

This usually happens when a mono microphone is feeding only one side of a stereo input, which causes your voice to record on either the left or right ...

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PlayIt Live

Why can't I connect to PlayIt Live remote features that used to work?

If you were previously able to connect to PlayIt Live's remote features (Remote Management, Remote Voice Tracking, or Remote Studio) but now cannot ac ...

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PlayIt Live

How do I set up different music rotations for breakfast, daytime, and evening shows?

You can set up different music rotations for breakfast, daytime, and evening shows using Clocks and Track Groups combined with the Clock Schedule feat ...

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PlayIt Live

What are the different cue point types (Intro, Hook Start, Hook End, etc.) and when should I use them?

PlayIt Live uses several cue point types to define important positions within tracks for better automation and timing control. Here's what each one do ...

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PlayIt Live

How can I import music from Spotify into PlayIt Live?

You cannot directly import music from Spotify into PlayIt Live. Spotify uses Digital Rights Management (DRM) protection on its streaming content, whic ...

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PlayIt Live

What is the Recordings Folder setting and how do I change the location where my voice tracks are saved?

The Recordings Folder setting determines where PlayIt Live stores your locally recorded voice tracks on disk. You can find this setting by going to Fi ...

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PlayIt Live

Can I broadcast live from outside locations with PlayIt Live?

Yes, PlayIt Live includes Remote Studio functionality as part of the Premium Module Bundle that allows you to broadcast live from any location using j ...

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Contact

PlayIt Software is based in the heart of Cambridge, England, United Kingdom.
You can get in touch with us by the following methods:

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PlayIt Software Ltd
184 Cambridge Science Park
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CB4 0GA
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