Start with the community, then the documentation and FAQs, then email support if you still need help.
Thousands of PlayIt Software users share tips, answer questions and post their setups in our Facebook group and on the forums. It is free, it is quick, and the person answering has usually solved the same problem at their own station.
You already have email support, at no extra cost, in any of these situations:
Included support covers questions about how to use the software and what features it has. See exactly what is covered >
The 30 days start when you first install the software. Creating another account with a different email address does not start them again (terms and conditions).
Support plans add priority, depth and hands-on help on top of included email support, and restore email support once your included period has ended.
Swipe sideways to compare all plans →
|
Included
With the premium modules
|
Most popular
Bronze
Priority support
|
Silver
Remote support
|
Gold
Managed support
|
|
|---|---|---|---|---|
| How-to and feature questions | Yes | Yes | Yes | Yes |
| Response time | A few working days | 1 working day | 1 working day | By arrangement |
| Analysis of your logs, database and schedules | No | Yes | Yes | Yes |
| Data import and migration help | No | Yes | Yes | Yes |
| Setup review | No | Yes | Yes | Yes |
| Bug fixes | Next release | Prioritised for next release | Out-of-cycle fixes | Out-of-cycle fixes |
| Feature request priority | No | Yes | Higher | Roadmap acceleration |
| Remote sessions via Zoom or TeamViewer | No | No | Yes | Yes |
| Support time per year | No | 6 hours | 12 hours | As agreed |
| Telephone support | No | No | No | Yes |
| Custom development, on-site installation and consultancy | No | No | No | Yes |
| Products covered | Your premium modules | All products at one site | All products at one site | As agreed |
| Price |
Free
|
$180
per year
|
$900
per year
|
Quote
priced per project
|
| What's covered | Get Bronze | Get Silver | Get Gold |
Support is provided in English only.
Feature request priority means your requests are considered first when we plan development. It is not a commitment to build them: we only develop features that benefit more than one station. Something specific to your setup is custom development under Gold.
PlayIt Software is based in the heart of Cambridge, England, United Kingdom.
You can get in touch with us by the following methods:
Free Internet Radio Automation Software | Playout Software | Free Mixxx Alternative | Online Radio Station Software | DJ Software | Free Cart Wall Software
Copyright © PlayIt Software Ltd 2026. All Rights Reserved. Registered Office: 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ. Registered in England & Wales. Company Number: 11947269.
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