< Back to Support Plans

A PlayIt Software Bronze Support subscription is an affordable way to get quick and accurate answers to common questions regarding PlayIt Software products such as:

  • "How do I set up a clock?"
  • "How do I migrate my data from one computer to another?"
  • "How do I connect PlayIt Live to my internet streaming server?"
  • "How do I set up PlayIt Manager for use with PlayIt Live?"
  • "How do I reset my data and start from scratch?"

There is an active user community in the forums and Facebook group where you can go for free help; as well as comprehensive documentation. So if you spend a little time and effort you can probably answer all of these questions yourself. But for many commercial users, it makes more sense to have an expert at hand - someone you can ask to get an accurate answer.

Purchase Support Subscription

Services Included

The following are the services you can receive with a Bronze Support subscription:

  • You can communicate directly and privately via email with our development team and receive fast and authoritative answers to technical questions.
  • Any bugs you report will be given priority handling and reasonable endeavours will be taken to ensure it is fixed by the next version.
  • Any concerns or new feature suggestions you provide will be given priority over the general public when making future development plans.
  • A single subscription covers support for all PlayIt Software products across a single site (i.e. location).

Limitations and Exclusions

A Bronze Support subscription provides entry-level support for PlayIt Software products. In order to keep down the cost of a Bronze Support subscription, there are certain limitations on the amount of support you can receive under the subscription.

  • Contact and investigation time is limited to 6 hours per year, spread over the course of the year, with the maximum of 1 hour per month. The limitation is included to set expectations and to prevent abuse. If you think you might need more than 6 hours over 12 months please to negotiate a custom contract.
  • Reasonable efforts are taken to respond to your questions. A reply should be expected within 1 working day. Where public holidays or vacations apply, more than 1 working day might be required, but this is rare.
  • A Bronze Support subscription does not cover on-site visits or consultation.
  • Support is provided in English only.

Higher Levels of Support

If you need more support than is provided by a Bronze Support subscription, then you might be interested in a Silver or Gold Support subscription.

How to Purchase a Support Subscription

A Bronze Support subscription costs USD $180 per year. Your subscription will automatically renew unless cancelled. Payment can be made securely using credit/debit card or via PayPal. You can purchase or manage your existing subscription via this page:

Purchase / Manage Support Subscription

Contact

PlayIt Software is based in the heart of Cambridge, England, United Kingdom.
You can get in touch with us by the following methods:

Sales enquiries (email)
Sales enquiries (talk)
Technical support (Facebook group)
Technical support (email)
Facebook page
YouTube channel