Bronze Support - Support - PlayIt Software

Who it's for

You want a guaranteed 1 working day response
You need us to dig into your logs, database or schedules, not just explain a feature
You are moving data from another system
Your included email support has ended and you want it back
You use free products or features and want direct support for them

Typical questions

Can you look at my logs and find out why playout stopped overnight?

Why is my clock not picking the tracks I expect?

How do I get my library and schedules out of my old playout system?

Can you check my setup before we go on air?

What Bronze adds

Everything in included email support, plus the following, whether or not you have a premium module.

Priority response

We aim to respond within 1 working day, and Bronze requests are answered ahead of included support requests.

In-depth investigation

We analyse your logs, database, library and schedules to work out why your setup is behaving as it is.

Data help

Assistance with importing, converting and migrating data from other systems, spreadsheets or databases.

Setup review

We look over your configuration and suggest changes before you go on air or after a change.

Priority bug handling

Bugs you report are prioritised, with reasonable efforts to include a fix in the next software release.

Feature prioritisation

Your feature requests are considered first when we plan development. This is not a commitment to build them: we only develop features that benefit more than one station, so something specific to your setup is custom development under Gold.

Whole-site coverage

One subscription covers every PlayIt Software product at a single site, including free products and free features.

Limits and exclusions

Support time

Up to 6 hours of contact and investigation time per year, with a maximum of 1 hour per month. Ask us about a custom contract if you need more.

Response time

We aim to respond within 1 working day. Public holidays or staff holidays may occasionally extend this.

Not included

Remote control sessions, telephone support, on-site visits and consultancy. Remote sessions are part of Silver.

Language

Support is provided in English only.

Get Bronze Support

$180 per year

Your subscription renews automatically unless cancelled. Pay securely by credit or debit card, or via PayPal. Once purchased, you can manage your subscription from the same page.

Purchase / manage subscription

Covers one site (one physical location). Support is provided in English only. See the support section of our terms and conditions.

Need more? Silver Support adds remote sessions via Zoom or TeamViewer and double the support time.

Compare all support plans →

Contact

PlayIt Software is based in the heart of Cambridge, England, United Kingdom.
You can get in touch with us by the following methods:

Office

PlayIt Software Ltd
184 Cambridge Science Park
Milton Road
Cambridge
CB4 0GA
United Kingdom

Sales enquiries (email)

info

Sales enquiries (talk)

Schedule a call

Technical support (Facebook group)

playitsoftware

Technical support (email)

support

Eligible users only. Check eligibility >

Facebook page

playitsoftware

YouTube channel

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