PlayIt Software

Silver Support

A PlayIt Software Silver Support subscription is similar to Bronze Support but with fewer restrictions and with a much higher level of service.

Purchase Support Subscription

Services Included

With a Silver Support subscriptions, you get all the benefits of a Bronze Support subscription plus the following additional benefits:

  • You can receive remote assistance via TeamViewer. Here you will receive help from a PlayIt Software representative by allowing them to connect to your computer.
  • Any bugs you report will be given priority handling over Bronze support customers and reasonable endeavours will be taken to provide a fix as soon as possible without having to wait for a public release.
  • Any concerns or new feature suggestions you provide will be given greater priority over Bronze support customers and the general public when making future development plans.
  • A single subscription covers support for all PlayIt Software products across a single site (i.e. location).

Limitations and Exclusions

  • Contact time is limited to 24 hours per year (or 6 hours per quarter). The limitation is included to set expectations and to prevent abuse. If you think you might need more than 24 hours over 12 months please to negotiate a custom contract.
  • Reasonable efforts are taken to respond to your questions. A reply should be expected within 24 hours. Where holidays or vacations apply, more than 24 hours might be required, but this is rare.
  • Instant message support is available Monday to Friday between 19:00 and 01:00 UTC excluding holidays and vacations.
  • A Silver Support subscription does not cover on-site visits or consultation.
  • Support is provided in English only.

Higher Levels of Support

If you need more support than is provided by a Silver Support subscription, then you might be interested in a Gold Support subscription.

How to Purchase a Support Subscription

A Silver Support subscription costs USD $750 per year or USD $225 per quarter. Your subscription will automatically renew unless cancelled. Payment can be made securely using credit/debit card or via PayPal. You can purchase or manage your existing subscription via this page:

Purchase / Manage Support Subscription