With a Silver Support subscriptions, you get all the benefits of a Bronze Support subscription plus the following additional benefits:
You can receive remote assistance via TeamViewer. Here you will receive help from a PlayIt Software representative by allowing them to connect to your computer.
Any bugs you report will be given priority handling over Bronze support customers and reasonable endeavours will be taken to provide a fix as soon as possible without having to wait for a public release.
Any concerns or new feature suggestions you provide will be given greater priority over Bronze support customers and the general public when making future development plans.
A single subscription covers support for all PlayIt Software products across a single site (i.e. location).
Limitations and Exclusions
Contact time is limited to 24 hours per year (or 6 hours per quarter). The limitation is included to set expectations and to prevent abuse. If you think you might need more than 24 hours over 12 months please get in touch to negotiate a custom contract.
Reasonable efforts are taken to respond to your questions. A reply should be expected within 24 hours. Where holidays or vacations apply, more than 24 hours might be required, but this is rare.
Instant message support is available Monday to Friday between
19:00 and 01:00 UTC excluding holidays and vacations.
A Silver Support subscription does not cover on-site visits or consultation.
Support is provided in English only.
Higher Levels of Support
If you need more support than is provided by a Silver Support subscription, then you might be interested in a Gold Support subscription.
How to Purchase a Support Subscription
A Silver Support subscription costs USD $750 per year or USD $225 per quarter. Your subscription will automatically renew unless cancelled. Payment can be made securely using credit/debit card or via PayPal. You can purchase or manage your existing subscription via this page:
