Silver Support - Support - PlayIt Software

Who it's for

You want us to connect to your computer and fix things with you
You need more than 6 hours of support a year
You need bugs fixed without waiting for the next public release
You run several products or studios at one site

Typical questions

Can you jump on a Zoom and set up my streaming encoder with me?

Can you connect to the studio PC and work out why the audio drops?

We launch next week and need this fixed before then.

Can you migrate our library onto the new server with us?

What Silver adds

Everything in Bronze, plus the following.

Remote assistance

Our support staff connect directly to your computer via Zoom or TeamViewer to provide hands-on help.

Double the support time

12 hours of contact and investigation time per year instead of 6.

Out-of-cycle bug fixes

Bugs you report receive dedicated efforts to provide a timely fix without waiting for the next public release.

Priority wish list

Your feature requests are weighed above Bronze when we plan development. As with Bronze, this is consideration rather than a commitment, and features must benefit more than one station.

Everything in Bronze

1 working day response, in-depth investigation, data help, setup review and whole-site coverage.

Limits and exclusions

Support time

Up to 12 hours of contact and investigation time per year, with a maximum of 2 hours per month. Ask us about a custom contract if you need more.

Response time

We aim to respond within 1 working day. Public holidays or staff holidays may occasionally extend this.

Remote sessions

By appointment only, during UK office hours, Monday to Friday 10am to 6pm UK time.

Not included

Telephone support, on-site visits, custom development and consultancy. These are part of Gold.

Language

Support is provided in English only.

Get Silver Support

$900 per year

Your subscription renews automatically unless cancelled. Pay securely by credit or debit card, or via PayPal. Once purchased, you can manage your subscription from the same page.

Purchase / manage subscription

Covers one site (one physical location). Support is provided in English only. See the support section of our terms and conditions.

Need more? Gold Support adds telephone support, custom development, on-site installation and consultancy.

Compare all support plans →

Contact

PlayIt Software is based in the heart of Cambridge, England, United Kingdom.
You can get in touch with us by the following methods:

Office

PlayIt Software Ltd
184 Cambridge Science Park
Milton Road
Cambridge
CB4 0GA
United Kingdom

Sales enquiries (email)

info

Sales enquiries (talk)

Schedule a call

Technical support (Facebook group)

playitsoftware

Technical support (email)

support

Eligible users only. Check eligibility >

Facebook page

playitsoftware

YouTube channel

playitsoftware