Gold Support - Support - PlayIt Software

Who it's for

You need to be able to pick up the phone when something goes wrong on air
You want a feature built, or a roadmap feature delivered sooner
You need on-site installation or a review of your whole broadcast chain
You want a single arrangement covering several sites

Typical questions

Can you install and configure everything at our new studio?

We need a bespoke integration with our traffic system.

Can you review our broadcast chain and recommend changes?

Can we call you when something goes wrong on air?

What Gold adds

Everything in Silver, plus the following, agreed to fit your station.

Telephone and Zoom support

Direct access by telephone or Zoom for immediate technical assistance and troubleshooting.

Custom feature development

Bespoke software features built for your station, priced per project. This is the route for something only you need.

Accelerated roadmap development

Paid, prioritised development of features already on our roadmap, so they arrive sooner than they otherwise would.

On-site installation

Professional installation services at your location.

Technical consultancy

Expert advice and strategic guidance to optimise your broadcast setup and software usage.

Everything in Silver

Remote sessions, out-of-cycle bug fixes, in-depth investigation and a 1 working day response.

How Gold is priced

Per project

Pricing varies with the support and effort required, so every Gold arrangement is quoted individually.

Scope

Tell us what you need covered, how many sites, and whether you want telephone cover, development or on-site work, and we will put together a quote.

Language

Support is provided in English only.

Get a quote

As a guide, software development is priced at around USD $650-780 per day, and on-site installation at around USD $780 per day plus travel costs from the United Kingdom. Ongoing telephone cover is agreed per site.

Email us for a quote

Please include what you need covered, how many sites, and whether you want telephone cover, development or on-site work. See the support section of our terms and conditions.

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