Yes, we offer special pricing for educational institutions, registered non-profit organisations and charities. The discount is typically 20% on annual ...

No, there is no limit to the number of deck players you can have in PlayIt Live. However, you are limited by your screen resolution - the more deck pl ...

Yes. Under File > Settings > Live-Assist, you can assign each player to a different sound card or mixer channel.

Yes, you can add custom icons to your track groups in PlayIt Live for enhanced visual identification on your playout log. PlayIt Live includes built-i ...

Yes, you can assign each deck player to a different audio device or mixer channel in PlayIt Live. Go to File > Settings and click on the Decks Mode ta ...

Yes, you can assign function keys (F1-F12) to PlayIt Live actions through the keyboard settings. Go to File > Settings, click the Keyboard tab, select ...

Yes, you can assign keyboard shortcuts to trigger QuickCart actions in PlayIt Live. Go to File > Settings and click on the Keyboard tab. In the keyboa ...

Yes, you can automate playout log generation for multiple weeks in PlayIt Live whilst maintaining your track rotation policies. The scheduler respects ...

Yes, PlayIt Live includes Remote Studio functionality as part of the Premium Module Bundle that allows you to broadcast live from any location using j ...

Yes, you can assign colours to track groups which will then be displayed for all tracks belonging to that group on the playout log. This makes it much ...

Yes, you can easily add a track to play again in the same hour using the main interface. You can drag a track from the past (items that have already p ...

Yes, you can exclude specific track groups when creating a Grouped track group by using the Include only tracks not found in the selected track groups ...

Yes, you can have multiple priority streams open at the same time in PlayIt Live. When multiple priority streams are open and active, PlayIt Live uses ...

Yes, your Premium Modules Bundle subscription allows you to install PlayIt Live on multiple computers for the same radio station. This includes a stan ...

Yes, you can use Related Artists to link a solo artist with their band so PlayIt Live treats them as the same artist for separation purposes. Go to Ma ...

Yes, you can monitor your own voice through headphones while presenting live. Always use headphones connected either to your mixer or to your micropho ...

Yes, you can move your voice track recording to adjust the timing without needing to re-record. This is particularly useful if you missed the point wh ...

We do not provide a direct method of paying in installments. If paying by PayPal, and you are eligible, you may be offered the option to Pay in 3. Thi ...

Yes, you can use playout policies to prevent tracks from playing within specific time periods. PlayIt offers two types of playout policies for this pu ...

Yes, you can prevent tracks by the same artist from playing consecutively using Track/Artist Separation Playout Policies. To set this up, navigate to ...

No, you are required to purchase an additional user/server seat for each station you want to use the module on. So, for example, if you wish to use re ...

Yes, you can run multiple PlayIt Live stations on a single computer if your system has sufficient resources. With a CPU benchmark score of around doub ...

Yes, you can easily view what has played earlier today in PlayIt Live's playout log. The playout log shows both past and future items, giving you a co ...

Yes, PlayIt Live supports dayparting through several complementary features. You can create different Clocks for each show period (breakfast, daytime, ...

Yes, you can absolutely set up different QuickCart pages for different show segments in both PlayIt Live and PlayIt Cartwall. This is particularly con ...

Yes, you can set up holiday or seasonal music rotations using clocks and the clock schedule feature. Create separate track groups for your seasonal mu ...

Yes, monitored folders are specifically designed to work with automated news and weather systems. They automatically detect when files are added, upda ...

Yes, you can use the Monitored Folders feature to automatically import tracks from a Dropbox folder. This is particularly useful if you want to add mu ...

Yes, you can subscribe to the Voice Tracking module on a monthly basis and cancel when you don't need it. The features remain active until the end of ...

Yes, each module can be evaluated before purchasing. The Remote Management and Advanced Scheduling modules can be trialled for 14 days. The Voice Trac ...

Yes, PlayIt Live supports Arduino boards through the External Devices feature, which requires the Remote Management Module. You can connect Arduino bo ...

Yes, you can use keyboard shortcuts to control deck players in PlayIt Live. You can configure custom keyboard shortcuts for various PlayIt Live action ...

Yes, you can use PlayIt Live and PlayIt Cartwall together, but we actually recommend using the built-in QuickCarts feature in PlayIt Live instead of t ...

Yes, PlayIt Live is free to get started. You can download the software and use the core functionality at no cost, including playing music, basic sched ...

No. You must verify your email via the link sent to you before accessing the main window.

Yes, PlayIt VoiceTrack is designed specifically for creating complete pre-recorded radio shows. You can build an entire show by adding music tracks an ...

PlayIt Live doesn't support VST plugins directly. However, you can achieve audio processing by using a virtual sound card solution. Route PlayIt Live' ...

Yes, multiple computers running PlayIt Live can access the same data over a network. This can be accomplished using the built-in remote management ser ...

Yes, multiple presenters can voice track into the same hour simultaneously, but they need to take care to ensure they don't overlap. Each presenter sh ...

Yes, PlayIt Cartwall can play multiple carts simultaneously by default. This allows you to layer audio from different carts as needed. If you prefer t ...

No, PlayIt Live cannot automatically detect and set intro points. The Analyse button in the Track Editor only automatically detects Cue In and Cue Out ...

Yes, PlayIt Live can be hosted on your own hardware or you can have someone host it for you. For cloud hosting options, you can contact: Darren at The ...

No, the Voice Tracking module only provides access to remote voice tracking functionality, which allows presenters to record voice tracks between song ...

Yes. You need to log in with a free PlayIt Software account to access PlayIt Live.

No, you do not need the Remote Management module for remote voice tracking functionality. For remote voice tracking, you only need the Voice Tracking ...

No, for remote voice tracking you only need the Voice Tracking Module.

Yes, the Voice Tracking module is required in PlayIt Live for remote voice tracking functionality. While remote presenters can use PlayIt VoiceTrack t ...

No. You can install the new version over the existing installation. Your settings and database will be retained.

We accept bank or wire transfers for lifetime licences only. Please contact us to discuss your requirements.

Yes, GSelector can work with PlayIt Live. GSelector can export playout logs in various formats, and their team can build the specific format required ...

PlayIt Live is a Windows application and does not support Linux. While some users have attempted to run it using compatibility layers like Wine, we ca ...

PlayIt VoiceTrack has its own independent database for storing track and track group data. However, if you're already using PlayIt Live, you can confi ...

Clocks and track groups serve different purposes in PlayIt Live. The term "playlist" can be confusing as some people use it to mean track collections, ...

You can add Auto Adjust actions directly into your clocks using Scheduled Event Actions, which allows for automatic timing control as part of your nor ...

You can automate playlist imports from external schedulers (such as Music 1, GSelector, etc.) using the Insert External Log/Playlist action in Schedul ...

If tracks are still being cut off despite Auto Adjust being enabled, this indicates a timing or configuration issue. Hard fixed time markers will alwa ...

How can I extend the fade time for hard fixed time markers? The fade time for hard fixed time markers cannot be extended or customised separately from ...

How can I import music from Spotify into PlayIt Live? You cannot directly import music from Spotify into PlayIt Live. Spotify uses Digital Rights Mana ...

PlayIt Live supports MIDI hardware integration through the Remote Start plugin, which allows you to remotely control PlayIt Live from hardware devices ...

If you're enjoying our free software and would like to support its continued development, you can make a contribution through our Ko-fi page at https: ...

To fully automate PlayIt Live startup with Automation ON, you need to add PlayIt Live to the Windows Startup folder and create a Scheduled Event. Firs ...

You can easily move tracks between Listed track groups using the dedicated Move Tracks feature in PlayIt Live. This is particularly useful when you ne ...

To record shows at specific times, you need to create a programme and then schedule it in PlayIt Recorder. First, go to Programming > Programmes and c ...

To update the email address associated with your PlayIt Software account, you'll need to contact support as this cannot be changed directly through th ...

We offer a monthly payment option for PlayIt Live subscriptions. To switch from annual to monthly billing, you'll need to cancel your current subscrip ...

PlayIt Live allows you to use separate audio devices for your main broadcast players and other audio playback functions like the track editor and pre- ...

Click Activate Offline... on the Get Started screen. Go to https://www.playitsoftware.com/Account/Licences/Generate Enter your Computer Name and Machi ...

There are several ways to add background music (a bed) in PlayIt Live: QuickCarts - Load a bed into a QuickCart by dragging an audio file onto it. Set ...

There are several ways to add new tracks to PlayIt Live, depending on your needs and workflow preferences. Using the Add New Tracks Wizard: Go to Mana ...

To add tracks to a Listed track group, go to Manage > Track Groups and double-click the track group you want to edit. In the Edit Listed Track Group w ...

To add a track to the playout log, drag and drop a track from the Track List on the right side of the screen to a position between existing tracks in ...

You can add tracks to Listed Track Groups directly from the Edit Track Window using the Track Groups tab. This section shows all the track groups that ...

The audition time is the number of seconds from the end of the previous track that you'll hear when you start recording a voice track. This helps you ...

The clock offset setting in PlayIt Live allows you to adjust the displayed time to account for broadcast delays, ensuring your scheduled content plays ...

If your microphone recordings are consistently too quiet in PlayIt Live, you can use the Default Gain setting to automatically boost the volume of all ...

You can adjust the font size of the Track List in the main window through the Settings window. Go to File > Settings from the Main Window menu and cli ...

How do I adjust the volume of music when talking over it in PlayIt VoiceTrack? In PlayIt VoiceTrack, you can adjust the volume of music tracks when yo ...

A type can be assigned to a track that is imported via a monitored folder by ensuring that the artist or title of the track filename (assuming no meta ...

To assign players to different audio devices, go to File > Settings and click on the Live-Assist Mode tab. In the Player audio device assignments sect ...

You can use monitored folders to automatically import audio files when you save them to a specific folder. This feature watches your chosen folder and ...

You can automatically schedule Auto Adjust to run at specific times using PlayIt Live's Scheduled Events feature. This is particularly useful for main ...

To make your internet broadcast streams start automatically when PlayIt Live launches, go to Tools > Internet Broadcast and tick the Auto start stream ...

PlayIt Live includes a built-in backup and restore feature that can backup your database and settings either on demand or on a regular schedule. To ac ...

You can bulk edit multiple tracks at once in PlayIt Live to update fields across several tracks simultaneously. This is very useful for changing infor ...

PlayIt Live allows you to schedule multiple hours efficiently by scheduling a date range in the playout log rather than scheduling hour by hour. To bu ...

Before cancelling your subscription, we'd love to hear from you to see if we can help address any concerns you might have. Whether it's pricing questi ...

You can change between Dark and Light themes in PlayIt Live through the settings menu. Here's how: Go to File > Settings from the main window menu Cli ...

Using a web browser: When remote voice tracking via a web browser, click the Settings button (cog icon) in the Segue Editor to open the audio settings ...

When someone uploads a voice track, it is stored in this location: C:\ProgramData\PlayIt Live\AudioStore. While it is not possible to change the Audio ...

You can change the background colour of your QuickCarts using two different methods: Method 1: Individual QuickCart editing Click the pencil button to ...

To change the email address associated with your PlayIt Software account, you'll need to contact us directly. Please visit our contact page at https:/ ...

To change the number of players in Live-Assist mode, go to File > Settings and click on the Live-Assist Mode tab. Use the Number of players selection ...

When you add a voice track to your playlist in PlayIt VoiceTrack, it automatically creates a placeholder with a default duration of 1 minute. This giv ...

First, check your licence status: Go to Help > Licence Information to view your currently applied licence information for all modules, including Advan ...

The Recordings Format setting in PlayIt Live determines the audio quality and file size of your voice track recordings. You can find this setting unde ...

PlayIt Live offers track-level Dayparting settings that allow you to restrict when specific tracks can be scheduled and played throughout the week. Th ...

To configure full row colouring for track groups, go to File > Settings > Live-Assist Mode tab. In the Item colouring section, you can choose between ...

Hook sequences in PlayIt Live allow you to create promotional segments featuring short snippets (hooks) of songs played back-to-back. To use hook sequ ...

To configure your Icecast server details in PlayIt Live, you'll need to set up an internet broadcast stream with the connection details provided by yo ...

Player flashing is a useful visual indicator that alerts you when tracks are nearing their end in Live-Assist mode. The flashing feature can be config ...

You can automatically control when priority streams open and close using Scheduled Event Actions. This allows you to set up remote presenter streams o ...

PlayIt Live includes automatic silence analysis to detect Cue In and Cue Out points, which helps achieve gapless playback and proper track transitions ...

The audition time setting determines how many seconds from the end of the previous track you'll hear when you start recording your voice track. This h ...

To configure Now Playing in PlayIt Live for your online radio station, go to Tools > Now Playing and click "Add New" under Targets. Select "Internet B ...

To configure the number of deck players displayed in Decks Mode, go to File > Settings and click on the Decks Mode tab. In the Number of full row deck ...

To configure the schedule ahead setting in Live-Assist Mode, go to File > Settings and click on the Live-Assist Mode tab. Look for the Schedule ahead ...

The Target Threshold setting controls how precise the Fitting To Time algorithm needs to be when scheduling content to fit within time constraints. By ...

In addition to colours, PlayIt Live allows you to assign custom icons to track groups for enhanced visual identification on your playout log. Using bo ...

While we don't provide support for specific mixer models, here are the general connection methods: For USB mixers: Connect your USB mixer directly to ...

To connect PlayIt Live to Live365, you'll need to configure the Internet Broadcast feature with your Live365 streaming credentials. Go to Tools > Inte ...

You can create a Filtered track group for a specific year by going to Manage > Track Groups and selecting Add New Track Group, then choosing Filtered ...

To create a new track group in PlayIt Live, go to Manage > Track Groups and click the Add New button. This will open the Choose Track Group Type windo ...

Click the Register button in the software or visit: https://www.playitsoftware.com/Account/Register

PlayIt Live provides a simple way to generate reports showing which tracks played during specific time periods like your breakfast show using the Logg ...

Setting up a simple category rotation in PlayIt Live involves creating Track Groups for each rotation category and configuring how they're scheduled i ...

You can create a Grouped Track Group to combine multiple existing track groups into one. Go to Manage > Track Groups and click Add New. Choose Grouped ...

You can create Web Links that combine both artist and song title in a single search by using multiple placeholders in the URL. This is particularly us ...

You can create multiple QuickCart pages to organise specific jingles and audio content for different shows. To create a new page, click on the page na ...

To create backup content for when a scheduled priority stream doesn't connect, you need to add regular playout items (tracks or track groups) to your ...

You can create custom track groups to organise your music library by genres or eras using Filtered Track Groups. These allow you to dynamically group ...

Web Links in PlayIt Live allow you to quickly search for information about tracks by right-clicking on any track in the main interface or segue editor ...

You can create user accounts for your presenters by going to Manage > Users in PlayIt Live. First, make sure to tick "Require users to log in" to enab ...

To delete a track from PlayIt Live, go to Manage > Tracks which opens the Manage Tracks window. In the track list, locate the track you want to remove ...

To delete a track group in PlayIt Live, go to Manage > Track Groups from the main window. In the Manage Track Groups window, find the track group you ...

By default the software will soft delete items when you click the bin/trash icon. To hard delete, hold CTRL and click the bin/trash icon.

How do I delete my account? To delete your PlayIt Software account, please contact us using the details on our contact page at https://www.playitsoftw ...

To delete an item from the playout log, click the Bin/Trash button which will soft delete the item (it remains in the log but won't play). To restore ...

To temporarily disable an Internet Broadcast stream in PlayIt Live without losing your configuration settings, you can use the Disabled checkbox featu ...

To display more information about tracks, right-click the column headings at the top of the playout log and select which columns you want to show. You ...

Modules are included as part of your licence when you purchase them - there's no separate download required. Your licence should automatically update ...

You can edit basic track information such as artist and title by going to Manage > Tracks in PlayIt Live. From the track list, either double-click on ...

To edit segues between tracks, click the Edit button on any playout log item. This will launch the segue editor where you can fine-tune the transition ...

To enable or disable a track from being scheduled by PlayIt Live's automation, go to Manage > Tracks and select the track you want to modify. Click Ed ...

To enable or disable scrubbing (seeking) on the deck player progress bars in PlayIt Live: To enable scrubbing: Tick the Toggle scrubber checkbox locat ...

You can enable or disable the on-screen clock display through the PlayIt Live settings. Go to File > Settings and click on the General tab. In the Tim ...

Track title streaming allows your listeners to see the currently playing song information in their media players, streaming apps, or on your website. ...

To prevent artists from repeating too close together, you need to create a Track/Artist Separation Playout Policy. This ensures that tracks by the sam ...

To ensure your news bulletin starts exactly at 30 minutes past the hour in PlayIt Live, you need to use a Hard Fixed Time Marker in your clock templat ...

To ensure your power rotation tracks play more frequently than recurrents, you need to configure your track scheduling strategy and track groups prope ...

When remote voice tracking, you can monitor the Update Queue section in the Session Controls panel on the right-hand side of the interface. This queue ...

PlayIt Live can automatically export logged tracks to CSV files for reconciliation purposes using the Auto Export feature, which creates daily or hour ...

You can export your played tracks to Excel by using PlayIt Live's Logged Tracks feature, which maintains a record of all tracks that have been played ...

You can export your track list to CSV format directly from the Manage Tracks window. Go to Manage > Tracks and you'll see an Export to CSV button at t ...

You can filter tracks by track group using the Track Group selector dropdown, which is available in several locations throughout PlayIt Live. This all ...

This usually happens when a mono microphone is feeding only one side of a stereo input, which causes your voice to record on either the left or right ...

To generate future hours in advance for voice tracking, go to Manage > Playout Log, set your date range to include the future hours you want to genera ...

PlayIt Live automatically logs all played tracks for reporting purposes, making it easy to generate monthly airplay reports for music licensing organi ...

PlayIt Live's clock scheduler is designed to work with full-hour increments only, but you can effectively create shows that start at 30-minute interva ...

You can hide track groups from appearing in the track group selector on the main interface by using the Hidden checkbox in the Manage Track Groups win ...

You can import and export internet broadcast stream settings using the Import/Export Settings button in the Edit Internet Broadcast Stream window. Thi ...

You can import tracks from a CSV file using the Add New Tracks Wizard, which is particularly useful when migrating from another playout system while p ...

To jump to a specific position in a track using the Pre-Fade Listen window, simply double-click on any part of the waveform where you want to advance ...

You can identify tracks with missing audio files by using the Missing Track File Analysis tool. Go to Tools, then Missing Track File Analysis and clic ...

PlayIt Live includes a "Dry Run" feature that shows you counts of items that will be deleted before the database clean-up actually removes any data. T ...

How do I let people listen on my website using PlayIt Live? PlayIt Live is playout automation software that runs on your computer to broadcast your st ...

You can load tracks into Decks Mode players using two simple methods: Drag and drop from the Track List: Simply drag a track from the Track List (loca ...

Click the Log In button in the Get Started window. A web browser will open where you can sign in with your PlayIt Software account.

To log out and switch to a different PlayIt Software account in PlayIt Live, you need to log out from both your browser and within the software itself ...

PlayIt Live includes the ability to loop tracks continuously using QuickCarts. QuickCarts are single-click one-shot players typically used for jingles ...

To ensure your keyboard shortcuts work with external controllers like Stream Deck or when PlayIt Live doesn't have focus, you need to enable the "Glob ...

To ensure your advert blocks always play regardless of timing issues, you need to mark them as Protected items. Protected items cannot be dropped by F ...

You can use Multiple Artist Splits to separate collaborative tracks from solo artists, allowing the scheduler to treat each artist individually when a ...

PlayIt Live allows you to broadcast to multiple streaming servers at the same time from a single installation. Go to Tools, then Internet Broadcast wh ...

The Auto Adjust feature automatically adjusts tempos and segues to fit your content to the next fixed time marker or end of hour. Here's how to run it ...

You can manually set cue points using the waveform editor in the Track Editor window. To access this, go to Manage > Tracks, select a track, and click ...

To merge an external log file into PlayIt Live, you need to set up three components: the external log file itself, a Merge External Log File action, a ...

Once you're happy with your voice-tracked show, click the Mixdown Audio button on the main window to export it as a single audio file. In the Mixdown ...

How do I move tracks to adjust their timing in the segue editor? To move tracks and adjust their timing in the Segue Editor, click and drag the top ba ...

You can navigate the playout log by first selecting an item, then using these keyboard shortcuts: Up arrow moves one item up, Down arrow moves one ite ...

The Pre-Fade Listen window allows you to listen to a track before it airs. To navigate through a track, use the Play and Stop buttons to control playb ...

You can scroll through the playout log using the mouse wheel or the up and down arrow buttons to the right of the log. To return to the current item, ...

By default, you can open the Pre-Fade Listen window by double-clicking on a track in the track list. This behaviour is configured in Settings under th ...

You can override the artist and title text displayed on a QuickCart by editing the cart settings. To do this, first ensure you're in Edit operation mo ...

If you're in edit mode (pencil button) or paint mode (paint bucket button) and need to temporarily switch to playback mode without changing the main m ...

To prevent important tracks from being automatically dropped by Fixed Time Markers, you need to mark them as Protected when creating your clock templa ...

To prevent competing adverts from playing in the same advert block, you need to assign the same Category to advert campaigns that contain competing pr ...

PlayIt Live offers a powerful solution for this common broadcasting challenge through Daypart Separation Playout Policies. This feature ensures that r ...

How do I record background music (a bed) with my voice track? To record background music (a bed) with your voice track in PlayIt VoiceTrack, use the C ...

To record voice tracks, first drag a Voice Track item from the special items section into the playout log where you want to record. Click the red circ ...

After transferring your plugins to a new computer, you can re-download them by visiting https://www.playitsoftware.com/Account/Plugins. You'll see a D ...

The genre dropdown in PlayIt Live displays all distinct genres that currently exist across all tracks in your database. These genres are populated aut ...

The process for resetting a forgotten password depends on whether it's an administrator account or a regular user account. For Administrator Accounts: ...

If you've forgotten your PlayIt Software account password, you can easily reset it using the Forgotten Password page on our website. Visit https://www ...

PlayIt Live stores all your settings and database information in a specific data folder. If you've lost your settings after a system reset, you can re ...

If you're not satisfied with the changes made by Auto Adjust, you can easily revert them using the Revert button in the Auto Adjust window. To access ...

PlayIt Live includes an Audio Archive feature within the Internet Broadcast settings that allows you to automatically save your streaming audio to fil ...

To schedule a clock to repeat every day at the same time in PlayIt Live, go to Manage > Clock Schedule from the main menu. Click Add New or double-cli ...

To schedule a long audio file that spans multiple hours in PlayIt Live, first add your file as a track via Manage > Tracks. Then create two clock type ...

You can schedule your Internet Broadcast streams to start and stop automatically at specific times using Scheduled Events in PlayIt Live. To set up sc ...

Create a clock template for your DJ's show via Manage > Clocks, including tracks and voice track placeholders where they need to record. Then go to Ma ...

While PlayIt Live's clock scheduler only works with full-hour increments, you can still schedule shows that start or end at 30-minute intervals. Creat ...

To search for a specific track in the track list on the main PlayIt Live interface, use the search box located above the track list on the right-hand ...

PlayIt Live provides several ways to view recently played tracks through the Logged Tracks feature and within the playout log itself. Accessing Logged ...

PlayIt Software products don't have built-in X/Twitter sharing functionality. However, you can automatically share what's currently playing using our ...

Setting up a presenter account with restricted permissions ensures they can operate PlayIt Live without accessing critical system settings or adding t ...

PlayIt Live can automatically analyse your tracks to detect silence at the start and end, setting cue in and cue out points to ensure seamless playbac ...

You can set up different colours for different content types in PlayIt Live using Track Groups. This visual coding system makes it much easier to iden ...

You can set up different music rotations for breakfast, daytime, and evening shows using Clocks and Track Groups combined with the Clock Schedule feat ...

To set up different rotation categories like A, B, and C rotation in Live-Assist Mode, you need to create separate Track Groups for each rotation cate ...

Monitored folders watch a specified folder (and optionally its sub-folders) for new, updated, or deleted track files, automatically adding them to you ...

From PlayIt Live v2.16 onward, Internet Broadcast is built in - no separate plugin is required. You can access this feature via Tools > Internet Broad ...

Setting up a USB microphone with PlayIt Live for live broadcasting can be done in several ways depending on your setup preferences. For direct USB mic ...

To set up PlayIt Live to automatically enable Automation mode at startup, you need to create a Scheduled Event that triggers when the software starts. ...

How do I set up PlayIt Live to start playing audio automatically? To set up PlayIt Live to automatically start playing audio when you log into Windows ...

When using Priority Streams with direct connections in PlayIt Live, remote users connect to a specific port on your computer. For this to work from ou ...

To set up QuickCarts as a separate cart wall window for a second monitor, go to File > Settings and then click on the QuickCarts tab. In the QuickCart ...

Sweep Start and Sweep Intro are segue styles that allow you to play a sweeper or short audio element over the intro of a track. The key difference is ...

The Default Playout Log Editing Mode setting in PlayIt Live allows you to control what remote voice tracking users can do when they connect to voice t ...

The Valid From and Expires date fields allow you to control when tracks are available for automatic scheduling in PlayIt Live. This is useful for seas ...

You can display the Internet Broadcast status control on the main PlayIt Live interface to quickly monitor and control your streaming status without o ...

You can start and stop individual broadcast streams in PlayIt Live by right-clicking on the stream entry in the streams list within the Internet Broad ...

To temporarily stop monitoring a folder without removing it from your monitored folders list, simply tick the Disabled checkbox in the monitored folde ...

To prevent multiple versions of Christmas songs with the same title from being scheduled close together, you need to use the Title separation feature ...

When you move audio files around on your computer or network, PlayIt Live might automatically delete the corresponding tracks from its database if you ...

To stop PlayIt Live at the end of a song so you can talk, you need to have Automation switched OFF. With Automation off, you can click the green arrow ...

PlayIt Live provides Track/Artist Separation Playout Policies to prevent songs from repeating too frequently on your station. These policies automatic ...

You can use Track/Artist Separation Playout Policies to prevent artists from playing too close together in your playlist. This feature allows you to s ...

You can easily change how time is displayed throughout PlayIt Live by adjusting the time format settings. To change the time display format: Go to Fil ...

You can switch between Live-Assist Mode and Decks Mode (Classic) through the Settings window. Go to File > Settings from the main window menu, then na ...

To talk live over tracks in PlayIt Live, you have two main options. First, you can use an external mixer by connecting your microphone to the mixer, r ...

The current item in the playout log is indicated by a right arrow in a circle icon. This represents either the currently playing item or the next item ...

How do I transfer my plugin to another computer? When you purchase a PlayIt Software plugin, it's initially tied to your specific computer's machine n ...

If you've purchased a PlayIt Software product with a different account than the one you use with the software, we can transfer the purchase to your co ...

To transfer PlayIt Live to a new computer, first install PlayIt Live on the new device. For paid plugins, visit https://www.playitsoftware.com/Account ...

How do I trim the start and end of a recorded voice track? To trim the start and end of a recorded voice track in PlayIt VoiceTrack, you can use the S ...

Priority streams may disconnect due to several common issues. First, check your silence detection settings in the priority stream configuration - if t ...

To update your card details for your subscription, log into your PlayIt Software account and visit your subscription page at https://www.playitsoftwar ...

When you see the notification message "Failed to load: file does not exist" in PlayIt Live, this indicates that tracks are referencing files that have ...

If you're currently subscribed via credit card and need to add additional stations to your licence, you can upgrade directly without cancelling your e ...

If you're currently subscribed via PayPal and need to add additional stations to your licence, you'll need to cancel your existing subscription and cr ...

PlayIt Live can work with CUE sheets to display and report individual tracks within a larger audio file. A CUE sheet is a metadata file that describes ...

PlayIt Live works well with Live365 ad trigger files, which are required for stations with ad packages. To set up Live365 ad triggers, download the ap ...

QuickCarts are single-click one-shot players typically used for jingles, promos, or beds. Simply drag and drop a track from the track list or an audio ...

The Duplicate Track File Analysis tool helps you find and remove tracks that reference the same file path multiple times in your PlayIt Live database. ...

The Missing Track File Analysis tool helps you identify and resolve tracks in your database that reference audio files which have been moved, renamed, ...

If a track has had its tempo adjusted, the adjustment will be displayed in the Tempo Adjust column in the playout log (this column must be enabled in ...

The Voice Tracking module allows you to pre-record voice links between songs to create the illusion of a live presenter, enabling you to produce a com ...

To view what's scheduled to play in the coming hours in PlayIt Live, you can scroll down through the playout log on the main interface using the mouse ...

The Track Play History Window provides you with a detailed and visual representation of when and how often tracks are played over a selected time peri ...

You can zoom in and out of the waveform in the Pre-Fade Listen window using the mouse wheel. Simply hover over the waveform and scroll up to zoom in o ...

PlayIt Live automatically adapts the clock scheduling grid to handle daylight saving time transitions. During autumn time changes when clocks go back ...

The Seconds Per Fit setting controls how much time PlayIt Live spends trying to find the optimal combination of tracks when using the Fitting To Time ...

Voice tracking in PlayIt Live is designed to be flexible and can be completed right up until your programme is due to broadcast. There is no specific ...

Loudness Analysis completion time can take several hours to process all tracks in your database. The exact duration depends on the size of your music ...

PlayIt Live offers three different types of track groups to help you organise and categorise your tracks: Listed Track Groups These allow you to manua ...

For optimal cueing, the recommended setting depends on your broadcasting style and how much advance warning you need, but 10-15 seconds typically work ...

How to delete DNS hostname registrations for old PCs To delete DNS hostname registrations for old computers, please contact us using the details at ht ...

The simplest way to transfer your PlayIt Recorder licence to another computer is to log in with your PlayIt Software account on the new machine. Step ...

No Sound from Players If tracks appear to be playing but you hear no audio, check your audio device assignments. Go to File > Settings > Live-Assist a ...

Check your spam folder and ensure [email protected] is added to your address book. If you still don't receive the verification email, please ...

No, the Voice Tracking Module is priced per concurrent user. This means that you only need to purchase for the number of users who will be voice track ...

No, you won't need to repurchase the plugin. When you buy a plugin, it's initially tied to your specific machine name, but you can easily transfer it ...

No, existing tracks are not automatically updated when you change the silence detection values in PlayIt Live settings. The silence analysis settings ...

No, the Duplicate Track File Analysis tool will not detect multiple versions of the same song as duplicates unless they have identical file paths. The ...

No, the Duplicate Track File Analysis tool in PlayIt Live only identifies tracks that reference the exact same file path. If you have copies of the sa ...

Yes, you can upgrade from individual modules to the Premium Module Bundle at any time. Contact us for assistance with the upgrade process and to discu ...

No, PlayIt Recorder can only record from physical audio devices connected to your computer, such as sound cards or audio interfaces. It cannot record ...

Yes, it is possible to run multiple instances of PlayIt Recorder on the same PC using command-line parameters. By default, PlayIt Recorder uses a stan ...

No, PlayIt Live is not an online-based or internet-based radio automation software. PlayIt Live is a desktop application that runs locally on your Win ...

Yes, PlayIt Live offers lifetime licences for all premium modules, including the Premium Module Bundle, which means you can make a one-time payment an ...

PlayIt Live is only available for Windows and will not run natively on macOS. There are no plans to release a version for Mac. However, there are seve ...

Yes, email support is included with all active subscriptions and for six months after the purchase of a lifetime licence. For organisations requiring ...

Yes, the Premium Module Bundle annual subscription price remains consistent. This is a recurring annual fee that doesn't increase after the first year ...

Whilst PlayIt Live doesn't have a built-in song requests plugin, there is an open-source song requests application available that works with PlayIt Li ...

Yes, you can use Scheduled Events to stop the playout log at a specific time. Go to Manage > Scheduled Events and click Add New. Give the event a name ...

PlayIt Live includes a Duplicate Track File Analysis tool that helps you quickly find and remove tracks that reference the same audio file. This situa ...

Voice tracks can be copied to another by exporting the hour and then re-importing the hour. This can be achieved by clicking the three-dots at the top ...

ASIO (Audio Stream Input/Output) devices are low-latency audio drivers that provide direct communication between software and professional audio hardw ...

Clocks are hour-long templates that define the structure and flow of your broadcast content. Think of them as blueprints that tell PlayIt Live exactly ...

Duck settings in PlayIt Live automatically reduce (lower) the volume of music tracks when voice tracks are playing, creating a professional sound wher ...

Early Out cue points are special timing markers that indicate when a track is considered to be almost finished. They appear as orange markers on the w ...

Priority Streams is a unique feature that allows you to bring in an external audio stream, such as a remote presenter or DJ, or an outside broadcast. ...

QuickCarts are single-click one-shot players typically used for jingles, promos, or beds in PlayIt Live. They provide an easy way to trigger audio fil ...

Segue Editor Carts are a feature within the segue editor that allows you to record additional audio directly into your voice track recordings. They're ...

Tags are a way to organise and categorise your audio files in PlayIt Live. You can assign one or more tags to each track, which helps you group relate ...

The default values for Fitting To Time settings are Target Threshold: 30 seconds, Number of Attempts: 25, and Seconds Per Fit: 2 seconds. These settin ...

PlayIt Live uses several cue point types to define important positions within tracks for better automation and timing control. Here's what each one do ...

Silence analysis threshold settings in PlayIt Live should be adjusted based on the type of audio content in your library to achieve the best automatic ...

You can find the minimum and recommended specs for PlayIt Live at https://www.playitsoftware.com/Products/Live/Specs If you're making heavy use of pre ...

PlayIt Live automatically analyses your audio to remove start and end silence and set Cue In and Cue Out points so songs, jingles, sweepers, and promo ...

Track path substitutions are a feature used when PlayIt Live is connected to a remote management server (such as PlayIt Manager) and the audio files a ...

Track groups are collections of tracks organised by specific criteria, similar to smart folders or playlists in other applications. They help you cate ...

Web Links are a convenient feature in PlayIt Live that allow you to quickly search for information about your tracks online. They appear as additional ...

The Pre-Fade Listen window uses the audio device that you have selected under Settings > Track Editor Audio Device. This is the same audio device that ...

PlayIt Live currently supports MP3 format for internet broadcasting. When setting up your stream via Tools > Internet Broadcast, you can configure the ...

Log Scheduler automatically keeps your playout log populated and fills empty gaps in your schedule. When Log Scheduler is ON, PlayIt Live continuously ...

The coloured highlights on the progress bar show important cue points for the loaded track. Grey indicates the Cue In point (where the track should st ...

Each deck player displays three coloured timers that provide different timing information for the loaded track. The blue timer shows the intro remaini ...

Each player displays three timers with different colours that show different timing information for the loaded track. The blue timer shows the intro r ...

The onscreen clock shows the current date and time by default, but can be configured to display up to two additional clocks. Right-click the clock and ...

When a track is "logged" in PlayIt Live, it means the software has recorded that the track was played and stored this information in the logged tracks ...

The Global trigger checkbox enables keyboard shortcuts to work system-wide, even when PlayIt Live doesn't have focus or is running in the background. ...

The Preview section in Auto Adjust shows you exactly what changes will be made to your playout log before you commit to applying them. This allows you ...

The Priority setting in track groups determines which track group's colour and icon are displayed when a track belongs to multiple track groups on the ...

The protected shield icon indicates that an item is marked as Protected, which prevents it from being accidentally deleted or modified by certain auto ...

The track type field categorises your audio content to help with organisation, filtering, and automation. Common track types include Song, Station ID, ...

To find your external IP address for remote presenters using direct stream connections, you can visit https://whatismyipaddress.com/ to check your cur ...

PlayIt Live supports the following audio file formats for track uploads: MP3 files (.mp3) - The most widely used compressed audio format WAVE files (. ...

If you haven't purchased the Voice Tracking module, you can still use PlayIt VoiceTrack to create shows and mix them down to audio files. However, the ...

If you don't schedule a clock for a particular hour, PlayIt Live will automatically use the playout pattern to generate playout log items for that hou ...

If you don't schedule a clock for a specific hour, PlayIt Live automatically uses your Playout Pattern to fill that time. The playout pattern is a rep ...

If you don't set up a playout pattern, PlayIt Live will automatically use the All Tracks track group as the default playout pattern. The system won't ...

Yes, if you stop PlayIt Live or interrupt the Loudness Analysis process before it completes, it will automatically resume where it left off when you r ...

If you lose your internet connection during a remote voice tracking session, any voice tracks that were being sent to the server at the time will be l ...

Without the Voice Tracking module, you can still evaluate all the voice tracking functionality in PlayIt Live, but your voice tracks will be preceded ...

If you cancel your subscription, you will retain access to the modules until the end of your current billing period. After that, the premium features ...

When a priority stream becomes active and goes live, there are two possible behaviours that can be configured in Settings > Advanced Scheduling > Prio ...

Auto Adjust will not modify tracks that have already started playing. The feature only adjusts tracks that are scheduled but haven't begun playback ye ...

Yes, when you import a playout log file, it will completely replace the existing log content for the specified date range. This is an important consid ...

Increasing the Number of Attempts in the Fitting To Time settings gives PlayIt Live more opportunities to find the best combination of tracks that wil ...

When your scheduled clock runs out of items before reaching the end of the hour, PlayIt Live automatically uses your Playout Pattern to fill the remai ...

What information do I need to start a remote voice tracking session? To start a remote voice tracking session in PlayIt VoiceTrack, you need three pie ...

PlayIt Live includes built-in internet streaming with support for Icecast, SHOUTcast v1, and SHOUTcast v2 servers. The built-in encoder streams in MP3 ...

An advert campaign represents an advert sales order from a customer who wants to play a set of adverts a specified number of times during certain time ...

The Premium Module Bundle unlocks all of PlayIt Live's professional features by including all three premium modules: Remote Management, Advanced Sched ...

Remote Voice Tracking allows presenters to record voice tracks between songs from any location using just a web browser. The presenter connects remote ...

Smart Selection is PlayIt Live's intelligent track scheduling strategy that uses a weighted random algorithm to select tracks from track groups. The k ...

The Advanced Scheduling module is a premium add-on for PlayIt Live that unlocks sophisticated automation and scheduling features designed for professi ...

The Database Clean-up tool removes old data from your PlayIt Live database to help manage storage space and improve performance. This tool can delete ...

An advert (also called a spot or commercial) is a single advertisement audio file that you want to play on air. Each advert belongs to an advert campa ...

Live URL and Direct Stream Connection are two different types of priority streams in PlayIt Live that allow you to bring in external audio sources suc ...

When you delete items from the playout log in PlayIt Live, there are two different types of deletion available. Soft delete is the default method - wh ...

The segue toggle switch controls whether tracks play automatically one after another. A green arrow indicates that the next track will automatically s ...

The fade time setting controls how long it takes for a track to fade out when you click the stop or eject button on any player in PlayIt Live. Instead ...

The frequency spectrum is a visual display that shows how the audio changes dynamically in real-time for playing items in the playout log. It displays ...

The Missing Track File Analysis tool helps you find and fix tracks in your database that reference audio files which have been moved or deleted from t ...

The Playback buffer length setting is found in File > Settings under the Advanced tab and controls the amount of audio data that PlayIt Live buffers b ...

The Pre-Fade Listen window is a feature in PlayIt Live that allows you to preview and listen to a track before it goes on air. This is essential for r ...

The Pre-Fade Listen window is used to allow you to listen to a track before it airs. This is particularly useful for cueing up tracks and checking con ...

Categories in advert campaigns are used to prevent adverts of the same type from being played in the same advert block. This ensures that competing bu ...

The Recordings Folder setting determines where PlayIt Live stores your locally recorded voice tracks on disk. You can find this setting by going to Fi ...

The Track Editor Audio Device setting determines which audio output device (sound card) is used for playback in several specific areas of PlayIt Live ...

The Track Play Count Analysis feature helps you determine how many times each track has been played during a specific date and time range. This is par ...

The Track Play History Window provides you with a detailed and visual representation of when and how often tracks are played over a selected time peri ...

The Voice Tracking module is a premium add-on for PlayIt Live that enables professional voice tracking functionality for radio broadcasting. It's one ...

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The permissions you assign to different types of presenters should reflect their specific roles and responsibilities. Voice tracking presenters and li ...

PlayIt Live supports three placeholders in Web Link URLs that automatically substitute track information when you right-click on a track: Available pl ...

PlayIt Live supports the most commonly used internet radio streaming server types: Icecast - The popular open-source streaming server that supports mu ...

If you've forgotten your administrator password for PlayIt Live, you can reset it using the PlayIt Software website, provided you have access to the P ...

PlayIt Software provides a comprehensive suite of Windows-based broadcasting applications designed for radio stations of all types and sizes, includin ...

Remote users can connect to PlayIt Live Priority Streams using any Icecast-compatible encoder. The main options include: Internet Broadcast feature (b ...

The audio watermark is an audio notice that PlayIt Live automatically adds to all voice tracks when you don't have a valid Voice Tracking module licen ...

When staff members leave your organisation, it's essential to properly manage their PlayIt Live user accounts to maintain system security and access c ...

The most effective approach is to create a combination of track groups based on your content types and operational needs. Start by setting up separate ...

Moving large numbers of audio files whilst maintaining track references in PlayIt Live requires careful planning to avoid breaking track links and los ...

When setting up remote users for voice tracking, you can control their level of access through the Playout Log Editing permission setting. This gives ...

Multiple Artist Splits and Related Artists serve different purposes in PlayIt Live's scheduling system, though both help manage artist separation poli ...

Auto Adjust and Fitting To Time are both advanced scheduling features that help with timing, but they work differently and are used at different stage ...

Live-Assist Mode is designed for automated radio broadcasting where tracks can play continuously one after another. It features multiple players at th ...

Traditional Peak Normalisation: Peak normalisation adjusts tracks based on their highest digital audio peak, bringing the loudest point to a target le ...

These are two completely different types of accounts that serve different purposes in the PlayIt Live ecosystem. PlayIt Software Account: Your PlayIt ...

Priority stream states determine whether PlayIt Live will check for and activate incoming streams from remote presenters or outside broadcasts. Closed ...

Both methods allow you to record voice tracks remotely into PlayIt Live or PlayIt Manager, and both let you reorder tracks in the playout log and add ...

PlayIt Live offers several segue styles that control how tracks transition from one to another. The Cue Out/In style is the default, where the cue in ...

When configuring internet broadcast streams in PlayIt Live, you can select between SHOUTcast v1 and SHOUTcast v2 as server types. The main differences ...

PlayIt Live offers three different track scheduling strategies that determine how tracks are selected from track groups during automated scheduling. E ...

Protected items in PlayIt Live have a significant impact on automatic scheduling algorithms by providing deletion protection against certain automated ...

The Premium Module Bundle has no limit on the number of concurrent remote voice tracking users. This means you can have as many presenters voice track ...

The QuickCart Solo feature ensures that only one cart plays at any particular time. When a cart with Solo enabled is played, it will cause all other c ...

Remote Studio is ideal for presenters who need to broadcast live from a remote location while maintaining full control over the playout system. Unlike ...

Priority Streams are designed for live content that needs to automatically override your regular programming, such as remote presenters or outside bro ...

You can download the latest version from: https://www.playitsoftware.com/Products/Live

These are displayed in the Activate Offline window in PlayIt Live.

When configuring Telos hardware to receive metadata from PlayIt Live, the RadioDJ LUA filter is the appropriate choice. This filter is compatible when ...

Duet songs and collaboration tracks may not follow your artist separation rules if PlayIt Live doesn't recognise them as containing multiple artists. ...

This is a feature: flashing indicates a track is nearing its end. You can adjust this behavior under Settings > General > Flash Players to choose how ...

PlayIt Live uses a structured hourly programming format where clocks are designed to be one hour in duration. This structured approach provides severa ...

There are several reasons why artist separation might not be working as expected, even with related artists configured. Here are the most common cause ...

If you can access Remote Studio using the IP address but not the playitradio.com subdomain, this indicates a DNS resolution issue on your network rath ...

If you were previously able to connect to PlayIt Live's remote features (Remote Management, Remote Voice Tracking, or Remote Studio) but now cannot ac ...

Scrubbing is disabled by default to prevent accidental seeking during a live broadcast. To enable it, tick the Seek checkbox next to the progress bar, ...

This issue typically occurs when voice track placeholders haven't been placed in the clock scheduled for that hour, or the hour has already been sched ...

This issue typically occurs when your track scheduling strategy or repeat protection settings aren't properly configured for your breakfast show progr ...

When you see "missing track" messages in your playout log, it means that the playout log is still referencing tracks by their internal database ID, bu ...

Track markers (cue in, intro, cue out points) can disappear from PlayIt Live for several reasons, most commonly related to monitored folders and netwo ...

If your hours are continuously overrunning, you should use Fixed Time Markers to keep your playout log on schedule. Fixed Time Markers act as anchor p ...

The players may be routed to a sound card or virtual device you're not monitoring. Go to Settings > Live Assist and confirm that each player is assign ...

Check the segue toggle switch (between tracks in the playout log). If it's a red stop sign, playout will pause after the current track. Click the red ...

PlayIt Live intentionally allows you to schedule more than 60 minutes of content within an hour because there are legitimate reasons why an hour might ...

If you're receiving an "invalid username or password" error despite entering what you believe are the correct credentials, there are several common ca ...

This issue typically occurs when PlayIt Live analyses audio files before they've finished copying to the monitored folder. The software detects what a ...

The Home button (above the playout log) controls auto-scrolling. If it's not underlined, auto-scrolling is off. Click it once to resume automatic scro ...

If you've created and scheduled clocks but see blank hours in your playout log, you need to populate the log with your scheduled content. There are tw ...

Some web browsers and antivirus software may flag PlayIt Software downloads as suspicious or potentially harmful, even though our software is complete ...

Why is my download blocked due to a suspicious download? When you download PlayIt Software products, your web browser or antivirus software may occasi ...

If your internet broadcast audio source isn't showing any levels in the visual audio level meter, there are several potential causes to check. First, ...

If your microphone isn't appearing in the File > Settings > Voice Tracking > Microphone recording device dropdown, this is usually because the audio d ...

Why is my microphone not working in the remote voice tracking interface? If your microphone isn't working when using the remote voice tracking interfa ...

This happens when your clock doesn't contain enough content to fill the full hour. When PlayIt Live reaches the end of your clock items before hitting ...

This delay is not caused by PlayIt Live itself, but by your internet streaming setup. Internet radio servers add buffering to ensure smooth playback f ...

There are several reasons why your clock might not be generating the tracks you expect when scheduling the playout log. The most common causes relate ...

A priority stream that appears connected but isn't going live is typically caused by one of several common issues. The most frequent cause is that the ...

When a track appears in multiple track groups that have different colours assigned, PlayIt Live uses the track group with the highest priority value t ...

There are several common reasons why no adverts appear in the Advert Log after clicking the Schedule button, and most relate to missing prerequisites ...

If your internet broadcast stream won't connect, start by checking your server details as this is the most common cause of connection failures. Verify ...