What's the difference between my PlayIt Software account and PlayIt Live user accounts?

These are two completely different types of accounts that serve different purposes in the PlayIt Live ecosystem.

PlayIt Software Account: Your PlayIt Software account is your online account with PlayIt Software that you use to access and license the software. This account is created when you register at playitsoftware.com and is used for:

• Logging into PlayIt Live from the Get Started window
• Managing your module subscriptions and licensing
• Downloading software updates and accessing your account dashboard
• Resetting administrator passwords for PlayIt Live installations
• Generating offline licence keys for computers without internet access

You need this account to initially access PlayIt Live, and it's linked to your email address and payment information for any premium modules you purchase.

PlayIt Live User Accounts: PlayIt Live user accounts are local user accounts created within the PlayIt Live software itself for people who will be using your specific PlayIt Live installation. These are managed under Manage > Users and are used for:

• Different presenters logging into the same PlayIt Live system locally
• Controlling permissions - restricting what each user can access and modify
• Remote voice tracking access - granting specific time slots for remote presenters

Each PlayIt Live user account has its own username, password, and permission settings that determine what that user can do within your PlayIt Live installation.

Key Differences:

• PlayIt Software account: One per person, used for licensing and software access
• PlayIt Live user accounts: Multiple accounts per installation, used for operational access control
• PlayIt Software account: Managed online at playitsoftware.com
• PlayIt Live user accounts: Managed locally within PlayIt Live software under Manage > Users

You only need one PlayIt Software account, but you can create multiple PlayIt Live user accounts for different people who will be operating your radio station.