Why is my download blocked due to a suspicious download?

When you download PlayIt Software products, your web browser or antivirus software may occasionally flag the installer as suspicious or potentially harmful. This is a false positive detection and does not mean our software contains malware or viruses. Our installers are completely safe to use.

Why This Happens

This occurs because our software installers are relatively less commonly downloaded compared to mainstream applications, and some security software uses download frequency as part of their trust assessment. Additionally, newer versions of our software may not yet have established enough reputation with all security vendors immediately after release. Our software is digitally signed and distributed directly from our official website at playitsoftware.com, ensuring its authenticity and safety.

How to Proceed

If your browser blocks the download, look for an option to keep or retain the file anyway. In Chrome, click the three dots next to the blocked download and select "Keep". In Edge, click "Keep" when prompted. If your antivirus software quarantines the file after download, you can restore it from quarantine and create an exception for it. The exact steps vary by antivirus software, but typically involve accessing your antivirus dashboard, finding the quarantined items, and choosing to restore and trust the file.

Verifying the Download

Always ensure you're downloading from our official website at playitsoftware.com. If you've downloaded the file from our website and your security software flags it, you can be confident it's a false positive. We take security seriously and regularly scan our software for any issues. If you remain concerned, you can check the digital signature of the downloaded file by right-clicking it, selecting Properties, and viewing the Digital Signatures tab to confirm it's signed by PlayIt Software Ltd.