If you're receiving an "invalid username or password" error despite entering what you believe are the correct credentials, there are several common causes to check.

Check you're connecting to the correct server. If you're using remote voice tracking or remote management, ensure you're using the correct server URL. The remote URL should typically end with .playitradio.com for remote voice tracking, or be the correct IP address and port for your PlayIt Live or PlayIt Manager installation. Connecting to the wrong server will always result in invalid credentials errors even if your username and password are correct for a different system.

Verify the user account is not disabled. An administrator should go to Manage > Users, select the affected user, and click Edit. Ensure the Disabled checkbox is not ticked, as disabled users cannot log in even with correct credentials.

Check username case sensitivity. Usernames in PlayIt Live are case-sensitive, so "DJ1" and "dj1" would be treated as different usernames. Ensure the username is entered exactly as it was created, including any capital letters or special characters, and verify there are no extra spaces before or after the username.

Verify password accuracy. Double-check that the password is being entered correctly, paying attention to case sensitivity, special characters, and ensuring Caps Lock is not accidentally enabled.

If the issue persists after checking these common causes, an administrator can reset the user's password through Manage > Users by editing the user account and either entering a new password manually or using the Generate button to create a secure password. Remember that passwords are cryptographically hashed, so the original password cannot be retrieved if forgotten.