How do I reset a forgotten password for a PlayIt Live user account?

The process for resetting a forgotten password depends on whether it's an administrator account or a regular user account.

For Administrator Accounts: If you're an administrator and have forgotten your password, you can reset it by logging into your PlayIt Software account on the PlayIt Software website with the same account that has licensed the software. Visit https://www.playitsoftware.com/Account/Dashboard/ResetAdminPassword and verify that the Client ID matches. Enter the Reset Code Part 1 into the website which will generate Reset Code Part 2. Enter Part 2 into the box in PlayIt Live and click Reset. You will then be prompted to change your password.

For Regular User Accounts: For regular user accounts, an administrator must reset the password manually. Go to Manage > Users, select the user that needs their password reset, and click Edit. In the password field, either enter a new password manually or use the Generate button to create a secure password. You can tick User must change password at next login to require them to set their own password when they next log in.

Important Note: Passwords are cryptographically hashed and stored in the database, so the actual password cannot be retrieved if forgotten. Take care not to lock yourself out of the system by ensuring you always have at least one administrator account with a known password.