< Back to FAQs

Why is PlayIt Live scheduling extra tracks that aren't in my clock?

This happens when your clock doesn't contain enough content to fill the full hour. When PlayIt Live reaches the end of your clock items before hitting the hour boundary, it automatically uses your Playout Pattern to fill the remaining time. To resolve this, you can add more content to your clock or adjust your Playout Pattern to contain appropriate content for these situations. You can verify where each item originated by checking the "Reason" column in Manage > Playout Log, which will show either your clock name or "Playout Pattern" as the source.

Contact

PlayIt Software is based in the heart of Cambridge, England, United Kingdom.
You can get in touch with us by the following methods:

Office
PlayIt Software Ltd
184 Cambridge Science Park
Milton Road
Cambridge
CB4 0GA
United Kingdom
Email icon Email icon
Sales enquiries (email)
Headset icon Headet icon
Sales enquiries (talk)
Schedule a call
Facebook icon Facebook icon
Technical support (Facebook group)
playitsoftware
Facebook icon Facebook icon
Technical support (email)
See Support page
Facebook icon Facebook icon
Facebook page
playitsoftware
Facebook icon Facebook icon
YouTube channel
playitsoftware