< Back to FAQs

What happens if I lose my internet connection whilst voice tracking?

If you lose your internet connection during a remote voice tracking session, any voice tracks that were being sent to the server at the time will be lost and will need to be re-recorded. Only voice tracks that had already been successfully uploaded and showed as Processed in the Update Queue before the connection was lost will be saved.

When your internet connection is restored, you'll need to reconnect to the remote voice tracking session and check which voice tracks were successfully uploaded by reviewing the hour. You'll then need to re-record any voice tracks that were lost. To minimise the risk of losing work, it's recommended to regularly check the Update Queue section to ensure your recordings are showing as Processed before moving on to the next voice track.

Contact

PlayIt Software is based in the heart of Cambridge, England, United Kingdom.
You can get in touch with us by the following methods:

Office
PlayIt Software Ltd
184 Cambridge Science Park
Milton Road
Cambridge
CB4 0GA
United Kingdom
Email icon Email icon
Sales enquiries (email)
Headset icon Headet icon
Sales enquiries (talk)
Facebook icon Facebook icon
Technical support (Facebook group)
Facebook icon Facebook icon
Technical support (email)
Facebook icon Facebook icon
Facebook page
Facebook icon Facebook icon
YouTube channel