Track markers (cue in, intro, cue out points) can disappear from PlayIt Live for several reasons, most commonly related to monitored folders and network storage setups.

Common causes:

• Monitored folders with "Delete tracks" enabled - If your audio files are stored on a NAS or network drive and the connection is temporarily lost, PlayIt Live will consider the files missing and automatically delete the tracks from the database, losing all cue point information.

• Moving files between monitored folders - Monitored folders treat file moves as a deletion followed by a new addition, creating fresh tracks without your original markers.

Prevention:

• Use Manage > Tracks > Add New for importing your main music library rather than monitored folders
• If you must use monitored folders, uncheck "Delete tracks" in the folder settings to prevent automatic deletion during network issues
• Store audio files locally rather than on network drives when possible
• Enable automatic backups via Tools > Backup and Restore to recover from data loss

Recovery:

If you have backups enabled, go to Tools > Backup and Restore, select a backup from before the markers disappeared, and click "Restore Selected" (requires restart).