< Back to FAQs

How do I stop PlayIt Live from automatically deleting tracks when I move files around?

When you move audio files around on your computer or network, PlayIt Live might automatically delete the corresponding tracks from its database if you have monitored folders set up with the Delete tracks option enabled. This happens because PlayIt Live scans the monitored folder and when it cannot find the file in its expected location, it assumes the file has been deleted.

To prevent this automatic deletion, open Manage > Monitored Folders, select the monitored folder you want to modify, and uncheck the "Delete tracks" option. With this setting disabled, PlayIt Live will keep the track information in the database even if the file temporarily goes missing or is moved to a different location.

This is particularly important if your audio files are stored on network drives or NAS systems, as temporary network disconnections could cause PlayIt Live to think all your files have been deleted.

Contact

PlayIt Software is based in the heart of Cambridge, England, United Kingdom.
You can get in touch with us by the following methods:

Office
PlayIt Software Ltd
184 Cambridge Science Park
Milton Road
Cambridge
CB4 0GA
United Kingdom
Email icon Email icon
Sales enquiries (email)
Headset icon Headet icon
Sales enquiries (talk)
Facebook icon Facebook icon
Technical support (Facebook group)
Facebook icon Facebook icon
Technical support (email)
Facebook icon Facebook icon
Facebook page
Facebook icon Facebook icon
YouTube channel