When staff members leave your organisation, it's essential to properly manage their PlayIt Live user accounts to maintain system security and access control. Here are the recommended best practices:

Immediate Actions: The first step is to disable their user account rather than deleting it immediately. Go to Manage > Users, select the departing staff member's account, click Edit, and tick the "Disabled" box. This prevents them from logging in whilst preserving their account information.

Password Security: If there's any concern about password security, immediately change their password using the Generate button to create a new secure password. This ensures that even if they know their old password, they cannot access the system.

Account Deletion: You can safely delete the account immediately if preferred, as PlayIt Live doesn't track user activities or maintain historical logs tied to specific user accounts. Simply select the account and click the delete button. Note that you cannot delete administrator accounts, so if the departing staff member was an administrator, you must first remove their admin privileges or transfer admin responsibilities to another user.

Replacement Staff: When hiring replacement staff, create new user accounts with appropriate permissions for their specific role using Add New. Set up their access permissions carefully, avoiding "Is Admin" unless they genuinely need full system access.