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General

Why is my download being blocked due to suspicion?

Some web browsers and antivirus software may flag PlayIt Software downloads as suspicious or potentially harmful, even though our software is completely safe. This happens because our software is not as widely downloaded as mainstream applications, which can trigger overly cautious security warnings.

If your download is being blocked, you can safely override the warning. In most browsers, you'll see an option to Keep or Download anyway when you click on the blocked download notification. You may need to click through multiple warnings depending on your browser and security settings.

If your antivirus software is blocking the download, you can add an exception or whitelist for PlayIt Software in your antivirus settings. This will allow the download whilst keeping your antivirus protection active. The specific steps vary depending on which antivirus software you use, but most have an option to add trusted programs or exclude specific files from scanning.

Contact

PlayIt Software is based in the heart of Cambridge, England, United Kingdom.
You can get in touch with us by the following methods:

Office
PlayIt Software Ltd
184 Cambridge Science Park
Milton Road
Cambridge
CB4 0GA
United Kingdom
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Sales enquiries (email)
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Sales enquiries (talk)
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Technical support (Facebook group)
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Technical support (email)
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Facebook page
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YouTube channel