Email support gives you a direct line to PlayIt Software for assistance with any issues or questions you may have. It is included free for the first 30 days after you first install the software and during any premium module trial. It is also included with an active premium module subscription, and for six months after purchasing a lifetime licence. Once your included support has ended, a support plan extends it.

When you encounter a problem or need clarification on a feature, you can send an email to the dedicated support address. We aim to respond promptly, typically within one business day. We can help troubleshoot issues, offer guidance on software usage, and provide solutions to technical problems.

Email support allows you to describe your issue in detail, including the ability to attach screenshots or log files if necessary. This can lead to more accurate and efficient problem-solving compared to other support methods.